Customer Service

Contact
For all inquiries, please email to: lance@lancecamerastraps.com

Order Processing
The camera straps are made to order. Order processing time is 1-5 business days unless otherwise noted. A notification will be emailed to the customer in case of an order delay. Please note that when a customer completes a transaction, PayPal automatically sends an order confirmation to the customer’s email. No other order confirmation is provided.

Payment
All payments are securely processed by PayPal. Credit cards, debit cards, eChecks, etc. can be used as well via PayPal. eChecks take about 3-5 days to process.

Shipping

  • Orders are shipped via United States Postal Service (USPS).
  • Standard shipping method for both USA and international orders is USPS First Class Mail.
  • USPS Priority Mail is also available at checkout for expedited shipping.
  • All shipping fees are flat rate.
  • Delivery times for all shipping methods are estimated.
  • Tracking number is provided for both USA and international orders. Tracking status may not be up-to-date for international orders.
  • Orders that weigh over 13oz will be automatically shipped via USPS Priority Mail (for USA orders only).
  • For international orders, the customer is responsible for any import fee that may be charged by their country’s customs.
  • A PayPal shipping notification is emailed to the customer on the date of their order shipment.

USA Shipping Methods
Standard: USPS First Class Mail (2-5 days) – $3
Priority: USPS Priority Mail (1-3 days) – $6

International Shipping Methods
Standard: USPS First Class Mail International (5-20 days) – $13
Priority: USPS Priority Mail International (6-10 days) – $31

Returns & Exchanges

  • Returns and exchanges are accepted within 7 days from shipment date for USA orders and within 21 days from shipment date for international orders.
  • Order cancellation or modification are accepted as long as the order has not been shipped.
  • Returns and exchanges are not accepted for orders past deadline days, no original tag and box, reconfigured, and/or have signs of wear (must be in original condition).
  • Any original shipping fee is non-refundable.
  • Please email first to request an arrangement before returning or exchanging any unwanted item(s). Customer is responsible for the return or exchange shipping fee.

Lance Camera Straps
Springfield, VA 22150
United States